Tag Archives: #webdesign

Ending the War Between Data and Creativity: Big Ideas from Media Evolution’s The Conference (Video)

Last week in Malmö, Sweden, innovators like Reddit co-founder Alex Ohanian, branding expert Cindy Gallop, and EyeQuant’s very own Fabian Stelzer convened to speak about the future of design, technology, and communications at Media Evolution’s The Conference.

During his presentation, Fabian walks us through a defining question for many at The Conference – an issue which has integral to any discussion about branding, advertising, and marketing. That is, how do we reconcile data with creativity? 

Reaching into philosophy, into art history, and into science, Fabian fleshes out a new way for web designers and online marketers to think about testing, analytics, and making decisions by using data creatively.

Clocking in at about 15 minutes, you can check out what Fabian has to say during your coffee break:

Meanwhile, if you’ve got some more procrastination time to spare today, we highly, highly recommend checking out our favourites from The Conference:

Cindy Gallop on redesigning business, sex, and opportunity:

Matthew Berman, on distribution hacking:

 

…and for something more unexpected, here’s James Bridle‘s talk on mental and conversational models of new technologies:

 

Lame Optimization Ideas Hold Up Design Meetings: Here’s How to Stop Them

There’s an age-old saying that goes, “The only thing that stands in the way of a business making more money is a design committee meeting.”

Too often, a vague sense of compromise seems to be the only thing that is accomplished during a website optimization or re-design meeting. In the end, everyone is left with the feeling that a melon-baller has been taken to their heads, drained by the knowledge that that nobody really knows what they’re talking about, nor precisely how to fix what needs to be fixed.

So, how can you turn a design meeting into a painless and (most importantly) fruitful experience?

In this article, we pick apart the 3 lame optimization ideas that tend to hold up design meetings, and provide strategies that will put everyone at ease.

Lame Idea #1). “We should make the call to action [insert trending color] because I read a blogpost that says that it will guarantee great conversions”

Underlying reason for lame idea: Insecurity that leads to blindly following the pack; esoteric conversion thinking cajoled by addiction to content marketing blogs.

It’s unsurprising that someone is using their knowledge of the online marketing blogosphere to corroborate their opinion. Following the advice of experts and the gurus is common practice (and can provide actionable ideas), but it’s essential to be aware of contextual as opposed to catch-all ideas:

Screen Shot 2013-08-15 at 11.01.08 AMCatch-All Idea: There is little measurable data out there to suggest that any single color converts better than another. Suggesting that a call-to-action button should be changed to orange, or green, or purple just because a blog says so falls into the catch-all idea category, where someone is looking for a quick win over an educated decision.

Screen Shot 2013-08-15 at 11.00.04 AMContextual Idea: Suggesting that the call-to-action button should be changed to orange because it will contrast well with a pale blue or green background qualifies as contextual idea. Extensive research, including this study from the California Institute of Technology (Caltech), show that user attention is initially attracted to the most salient areas (or areas that “visually pop out”) on a page, especially under time constraints or while attempting to multi-task. Saliency doesn’t necessarily occur from one, brightly colored element, but from the contrast and spacing that surrounds it. Place an orange CTA in front of a yellow background, and it will get lost. For that matter, not even a flashing yellow “BUY NOW” button will catch user attention when it’s set against a cluttered page.

There’s only one way to verify whether an idea garnered from a blog will work: test it.

  • Once you’ve implemented your changes, run an A/B test to see how well your ideas stand up to alternatives.

Lame Idea #2). “Look, we’ve spent a lot of money on advertising for this product, so the campaign video/branding need to be front and centre on the landing page”

Underlying reason for lame idea: Branding team worried about the hard work they’ve already put in to the project; lack of understanding as to what a landing page is actually supposed to do.

E-commerce companies in particular tend to place an inordinate amount of importance on branding and advertising on landing pages as opposed to showcasing the core benefits of the product on a landing page. The rationale behind this tends to be that an emphasis on branding will link the product’s online presence with its offline presence.

Unfortunately, landing pages just don’t work like this.

A landing page should clearly communicate what the product is, why it’s useful and innovative to a potential customer, and where the customer can go to learn more – all within a few seconds. Cluttering a page with expensive ad campaigns merely serves to distract from the core value of the product in question. Confuse your user, and they’re far more likely to bounce before they look for a button to click.

Visual examples of user behaviour often succeed in ending branding discussions when rhetoric and statistics fail. Predictive Heatmaps like EyeQuant’s show where a user will look when they first arrive, objectively (and accurately) illustrating why overbearing branding confuses users and drives them away from completing a task, while also providing great insight into what could be changed.

Bonus: They can be generated in a few seconds.

Here’s an example: The landing page for the 2013 Volkswagen Beetle tells us an awful lot about how the car is being marketed, but when a user first arrives at the page, they miss its core benefits, pricing, and where a prospective customer can go to learn more:

As a comparison, the landing page for the 2013 Ford Focus still showcases a slick photo shoot, but from the heatmap below, it’s easy to see that the product’s core value, it’s price and fuel efficiency, are immediately visible to users:

Lame Idea #3). “We can’t seem to decide what the most important product/value on offer is. Oh, I know, let’s use a scrolling banner/carousel, then everyone wins.”

Underlying reason for lame idea: Meek attempt to please everyone in the room via indecision; futile addiction to web design gimmicks.

Here’s the short response:

Nobody wins with scrolling banners/carousels.

Jared Smith sums up the reasons why you should never, ever resort to carousels or scrolling banners on your landing page incredibly well with his Should I use a carousel?.

Like this:

Screen Shot 2013-08-14 at 2.39.53 PM

Or like this:

Screen Shot 2013-08-14 at 2.39.53 PM Choosing a carousel is approximately tantamount to telling your customers, ”we can’t make up our minds about what we’re selling, so can you just do it for us?”. Carousels are confusing, they crash frequently, and in an attention-starved online world, they have the uncanny ability to make people back away and never come back.

Just ask Adam Fellowes, head of UX at Digirati:

Screen Shot 2013-08-14 at 3.05.37 PM

Fighting the good fight

Design meetings get out of hand when those present believe that their ideas are more important than anyone else’s. The result of this is narrow-thinking and an overarching fear of listening to what others have to say. When this is the case, adding a data-driven yet visually intuitive example tends to work very well to dispel tension.

After all, at the end of the day, success feels way, way better than compromise.

Your Website Isn’t a Block of Concrete

“If houses were built the way software is built, the first woodpecker would bring down civilization.” (Anon.)

A building and a website aren’t so different, really. Someone had to design it, and many more people have to use it. In this post, we’ll look at 4 ways to work with UX experts, rein in design ego, and build a website that’s made for change.

Screen Shot 2013-08-13 at 12.21.14 PM

In the late 1990’s, author (and founder of that pre-internet wonder, the Whole Earth Catalogue) Stewart Brand wrote and starred in a documentary series for the BBC called How Buildings Learn. In the series, Brand looks at some of the most iconic examples of western architecture, and comes to a few simple conclusions:

  1. A building must be able to adapt to the people who use it.

  1. Architects must take responsibility for their buildings, and the problems they will inevitably encounter.

  1. Evolutionary – as opposed to visionary – design guarantees longevity.

Sound familiar? How Buildings Learn comes as highly recommended watching for online marketers, web designers, developers, UX, and usability pros. If you close your eyes, you can almost imagine that the BBC has created a series entirely dedicated to website optimization.

Testing, reviewing, questioning

Humans are fallible beings. Inevitably, everything we do will have its share of bugs. The key is to anticipate them, and to be prepared to fix them when they arrive (preferably before your users are left stranded).

In How Buildings Learn, Brand points his attention early on to MIT’s Media Lab, built by acclaimed architect I.M. Pei. As soon as its doors opened to researchers in 1985, the building began to encounter formidable problems: an elevator caught fire, the revolving door repeatedly jammed, and, from Brand’s own experience, “an unfaceable stench of something horribly dead filled the public lecture hall for months.”

Solemnly, Brand notes that, “. . . this is normal”.

Buildings often hire surveyors (optimization translation: UX/Usability experts) to find out what the people use the building think about its conditions. Just like in web optimization, though, this often happens too little, too late. A surveyor interviewed for How Buildings Learn provides this unsettling statistic:  “Only 1 in 10 buildings have been revisited by the architect after they’ve been in occupation. It begs the question: how can we know how people react to detailed design features if we don’t revisit the scene of the crime?”

mitmedialab

The Media Lab at M.I.T.

Before a building is opened to the public, vast inspections and use tests are ran. Pre-testing a website before launching is an excellent way to get a sense of needed technical and design modifications before you find out the hard way. There are a number of ways to test design flaws, but a combination of subjective (Usability/UX consultation) and objective (predictive eye-tracking analysis to measure whether your users’ visual attention will flow to the right places) will serve to alleviate the often unanticipated costs and time of post-launch tweaks.

Key takeaways:

  • Pre-test your website before it’s live using a combination of predictive attention analytics and a good dose of subjective usability testing.

  • Having a hard time convincing a client or a boss to spend the money on optimization? Ask them what would happen if they never performed any repairs to their home.

Build with change in mind

While pre-testing a website’s design before it launches can save valuable time and money, iteratively improving your site once it’s live is another story. Many site owners avoid testing solely for fear of the time and effort it will take to implement the results.

palazzo

The Palazzo Pubblico, Siena

Building a website with a view to eventual changes from the beginning is the key to alleviating future headaches. In How Buildings Learn, Brand speaks of the Palazzo Pubblico in Siena as an enduring example of successful architecture; revised and adapted to contemporary use over 700 years, this building remains relevant – and beautiful – because it has been built to accommodate constant modifications.

We often speak about how to find what to change about a website’s design, but rarely talk about building a website that is built for change.  You may have done predictive attention analyses, click-tracking, UX consulting, and user surveys; you may have taken this information and formulated some brilliant A/B testing hypotheses then performed the tests and got the results; but excuses and problems often arrive when the reality of implementation sets in.

To solve this problem, a practical, adaptable, and powerful CMS is needed – one in which content and design modifications can be implemented frequently. Here are few content management systems we would like to give shout-outs to for doing a great job of this:

  • Cloud Cannon: Cloud Cannon is an unusual CMS that syncs with Dropbox to easily modify to content and regions on a page. Designers and clients can update Dropbox folders, and then view automatic updates online.

  • Optimizely: We all know Optimizely as a cloud-based software that allows us to run A/B tests and receive data reports, but it also offers tools directed to developers to smoothly deploy changes. We’ve also heard that their technical support is excellent!
  • Contentful: EyeQuant’s software engineers had nice things to say about this cloud-based content platform. The beauty of Contentful lies in its adaptability throughout the office: it’s equally friendly to designers as it is to developers.

Key Takeaways:

  • A great website needs a great infrastructure. If you’re planning on redesigning your site, do your research to find a CMS that facilitates collaborative, quick changes.

  • The content management systems above help facilitate both collaboration and constant improvement with their intuitive UX.

  • You can do all the testing and data analysis you want, but if you don’t have a reliable CMS, you’ll never implement changes.

Design for your users, Not for your team

Despite the massive influence of UX over web design in recent years, it never ceases to amaze us how few landing pages actually take their users into account. Rather, other befuddling aspects tend to creep in; boardroom compromise overtakes actionable goals.

There’s a strange looping effect that exists between more opaque, design-driven websites, and more aggressive, conversion-driven sites, the two poles of web design: at a certain point, they both seem to forget that users are just people trying to complete a task. While subjectivity in any optimization process is inevitable (and lends to brilliant ideas), the end-result often neglects the user in favour of the idea. Designing solely with data, meanwhile, can stifle the design process, and create endless contradictions. The best solution, it seems, is to promote creative decisions, but test them to see what works with users best.

An ongoing theme in How Buildings Learn is a wariness of the architect’s ego. Brand notes, “the renowned French architect Le Corbusier once argued that people should adapt their lives to suit his modernist buildings”. Most of us spend the majority of our lives in a handful of buildings, yet on any given day, we move through possibly dozens of websites. At each moment, our knowledge of how to navigate them, how to interact with them, and how to get what we need from them must adapt to the forms given by the sites’ designers and developers.

Key Takeaways:

  • It’s easy for your design and optimization team to let their own ideas get in the way of the user’s best interest.

  • Find a balance between creative, subjective design and data-driven, objective design with A/B testing.

  • Just because your optimization process isn’t intuitive, doesn’t mean your user experience shouldn’t be.

Building a Garden Shed (or a PPC Landing Page)

As Stewart Brand says, when a building doesn’t work, owners have three choices: “Put up with it, try to change it, or…”

Kaboom – blow up the whole thing and start from scratch.

Luckily, web optimizers don’t have to cough through dust clouds when we want to start from scratch.

An overlooked way to try out new design formats is to build dedicated and PPC landing pages. Think of them like garden sheds and garages – places to hold useful yet pointed content. The undisputed champion of PPC landing page building is (but of course) Unbounce, where their easy-to-use templates and drag-and-drop editors allow you to build and optimize a landing page in less than a day – with no need for I.T. support.

Here’s an example of an EyeQuant PPC landing page, developed using Unbounce:

Key Takeaways:

  • Building PPC landing pages is dead simple and an excellent way to direct traffic more pointedly, try out designs, and experiment with content.

So,

When a building is commissioned, organizations often choose an architect for their creative flare as opposed to their reputation in creating user-friendly, adaptable spaces. Unfortunately, the same occurs in web design; designers and data analysts are often pitted against each other, and as a result, their positions are polarized – as opposed to harmonized. Ultimately, the loser of this battle of strategies is the user. Whether it’s a building, a toaster, or a web page, design is universal.

While there’s always room for trailblazers and pioneers, innovation comes most steadfastly from iteration as opposed to ego.

By Bitsy Knox